Terms and Conditions
Dear clients and friends please see below Real Barcelona Tours (RBT) terms and conditions. We are so pleased to be able to assist you and to make your holiday a memorable experience.
Our email address is: firstname.lastname@example.org
Our toll free number from USA and Canada is +1 855-774-7031
Payments – Cancellation and Refund policy
Real Barcelona Tours accepts only Visa and Mastercard credit cards.
We do not charge or apply any credit card commission or fees.
50% deposit is required to make the reservation for the tours.
Final balance can be paid 1 week prior the date of the tours
In case of no show the full amount will be charged to the credit card.
Cancellation and Refund policy
To cancel the tour you need to email email@example.com
We accept cancellation only by email
Cancellation for Private tours
To all private tours cancelled 7 days prior the date of the tour we will apply 30% cancellation fee per tour plus the additional cost of skip the line tickets. Skip the line tickets are bought at the time of the booking to assure the best time and availability.
Skip the line, pre-paid skip the line tickets are not refundable. In case of cancellation there will be no refund for the tickets.
Full charge will apply in case of cancellation within the 5 days prior the date of the tour.
Full charge will apply in case of no show at the tour.
No partial refund is given once the tour has started.
When Semi-private and small group tours are cancelled after being booked there is a penalty of 30% up to 7 days prior the date of the tour. If Semi-Private or a small group tour is cancelled less than 7 days prior to the tour full charge will apply.
Request for change of time and date
Our aim is to please our clients. We will try our best to accommodate your request if you need to change the time or date of your tour. In peak season we have limited availability and we do not guarantee that we can accommodate your request due to high volume of bookings we receive.
Please send your request to firstname.lastname@example.org
We will do our upmost to assist you and to find the best way to accommodate your request.
In the case of a change of date/time, skip the line tickets and reservations are non-refundable as there is no possibility to move them to another time/day unless permitted by the site/monument you have booked the tour for.
Real Barcelona Tours run their tours in rain or sun. Therefore in case of rain, or other weather conditions, the tour will take place as scheduled. Real Barcelona Tours is not responsible for weather conditions and natural calamities.
All prices for our tours and services are quoted for a fixed amount of time, agreed with the client at the time of booking and stated on the tour voucher. If tours run overtime for reasons out of our control there will be a supplementary charge for the additional time spent with our guides/ drivers.
Tours – Delayed
Real Barcelona Tours offers Private Tours and semi private group tours
Private tours are customized to suit the needs of our clients. The starting time is decided in advance during the booking process before we send the final voucher.
Real Barcelona Tours is not responsible if clients arrive 30 minutes or 1 hour later than the time scheduled on the voucher. Our guides will do their best to cover the itinerary agreed in the time frame left.
In high season we cannot guarantee our guides’ availability for extra time.
Skip the line tickets normally have an entrance time assigned. In case of delay you risk not being able to enter the site with skip the line priority.
For the success of the tour we kindly ask you to be on time at the meeting point or in the hotel lobby. For any delay please do not hesitate to contact our emergency mobile number +39 3348077626 or +39 340 1646091
Real Barcelona Tours’ staff is at your disposal to assist you and to make your tours a great memory to bring home with you forever!
Thank you for booking your tours with RBT!